Terms of use

1. The service

Gotu app (Gotu, "Gotu") shows offers from participating hospitality venues ("venues"). In the Gotu app you reserve an available deal for a visit date and redeem it on the spot; the staff confirm this with their PIN. Gotu is not a party to what you buy or eat at a venue: you pay at the venue. Gotu does not take payment for a deal in the app.

Reserving, redeeming, cancelling and Gotu credit are also governed by the deal terms. How we handle your data is described in the privacy policy.

2. Only for people aged 18 and over

Gotu is meant for people aged 18 and over, because deals can include alcohol. When you create your account we ask for your date of birth to show age-appropriate deals; venues never see that date. Venues do not serve alcohol to people under 18 and may ask for ID.

3. Your account

Use your own account and keep your sign-in method safe. Your account is personal: deals, favourites, rewards and Gotu credit are linked to that account and cannot be transferred. You can delete your account at any time in the app or via the website.

4. Use and misuse

You use Gotu honestly and for yourself. It is not allowed to:

• create multiple accounts, or invite yourself or an acquaintance to earn invitation credit;
• reserve or redeem deals without using them, or guess, share or have a staff PIN entered remotely;
• disrupt or bypass the app, its security or its operation, or collect other people's data;
• make false or misleading reports.

If we suspect misuse we can declare credit or a redemption invalid, temporarily block reserving, or close an account. You can object via support@gotu.world. To detect misuse we use the signals listed in the privacy policy.

5. Availability and liability

Offers, opening hours and quantities come from the venues and can change; the conditions on the deal page apply as they were when you reserved. We do our best to keep Gotu available and safe, but cannot guarantee uninterrupted operation.

Gotu is not liable for what a venue provides or fails to provide, for the quality of food and drink, or for damage caused by an interruption of the service, except in the case of intent or deliberate recklessness on Gotu's part. This does not affect statutory consumer rights.

6. Reporting illegal or incorrect content

If you see content on Gotu that you believe is illegal (for example an incorrect offer, an infringement of rights or alcohol advertising that is not allowed), report it via illegaal@gotu.world. Say what you see and where, and why you think it is not allowed, with your name and email address. We confirm your report, assess it carefully and let you know what we do. If we decide to remove or restrict the content, the person who posted it receives a statement of reasons and can object. This is our point of contact under the European Digital Services Act.

7. Other

Changes. We may change these terms. For a material change we ask you to agree again in the app. If you no longer use Gotu after that, your account ends by deleting it.

Complaints. Email support@gotu.world. If we cannot resolve it together, you can submit the dispute to the competent court in the Netherlands. For information about out-of-court consumer dispute resolution in the EU, consult the list of European dispute-resolution bodies.

Applicable law. Dutch law applies to these terms. Mandatory consumer protection in your country of residence continues to apply.

Who we are. Gotu app, eenmanszaak (eigenaar: Olivier Kappetein), Beethovenstraat 25-3, 1077 HM Amsterdam, Chamber of Commerce (KvK) 91569087, VAT ID NL004900367B51, team@gotu.world.

These terms are version 2, valid from 1 november 2026.